CITYBLINDS Pty Ltd only provide free delivery of Venetian blinds and roller blinds. Customer must provide the clear delivery address. Delivery time is Monday to Friday between 9am to 5pm. City blinds use outside Freight companies to deliver your orders and cannot be held responsible for any delays that may occur once the goods have left our premises. Whilst we shall use our reasonable endeavor to meet the delivery date specified on Your Order confirmation, we can only go by the date given to us by the freight company. Cityblinds highly recommends that you take out the optional delivery insurance offered at our checkout. Cityblinds will not be held responsible for goods that you receive damaged in transport or lost if they have not been insured If you live in country side area or Island, we cannot guarantee that the freight forwarder will deliver to your home and you may need to collect from their dispatch center. It will depend on the type of truck being used by the on-forwarder and the load they are carrying at the time. Cityblinds unfortunately do not have any control over this process. Please contact us, so we can ask the freight company to confirm delivery first. After confirmation of receipt, if you have any questions, please contact us within 48 hours, Tel: 02 8971 6449. We will try to provide you with a better service, if more than 48 hours, the customer does not raise any objection to us and shall not be liable.

Note: City blinds use third party Freight companies to deliver your order. There is a surcharge will be applied by courier company when the first delivery is failed. Thus please make sure some one at home for signature, or customer could choose the goods to be placed in front of the door and does not require signature, but in this case，Cityblinds will not take any responsible if the missing goods occur or goods are damaged by the bad weather .